For five days, the wife of a patient at a hospital demanded their medical records. The fifth day was the day the husband was moved to a nearby hospital, and could not recieve any care or medicine for his pain because the records were not given to the family. The wife had to rush back and demand the records and causing an outburst in the hospital. Another "famous" incident where records were not given was a case in MN where a kidney cancer patient had the wrong kidney removed. If the family had been given their records, that could have been prevented.
If it takes a hospital five days to comply with a families requests while they are making ridiculous amounts of money for short work, they need to figure out how to be more customer oriented. The family needed the records and requested them every day for five days straight and they were not recieved. All i can say is that the hospital better get its act together.
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